A.
The Service, depending on the service level you
choose, comes with some or all of these features: a
contact manager, task and calendar manager, universal
inbox where you can send and receive all of your voice,
email, and fax messages, a file manager where you can
store your files online, a toll-free number with follow
me features that is setup to ring at up to three phones
so you can be reached at any time, a campaign manager
that automates marketing campaigns, a website builder,
and a reporting system so you can run reports on your
campaigns. The contact manager, toll-free number with
"follow me," and the universal inbox helps you communicate
more effectively because you can communicate and be
reached from anywhere in the world. The task and calendar
managers improve productivity by enabling you to manage
your time better. The file manager improves productivity
as well because you can access your vital business information
from any Internet connection. The campaign manager saves
time during the sales process by follow-up with prospects
via email by automatically sending messages to them
at preset times. You can be following up on 100 prospects
a day without doing anything. The web-builder is a tool
for customizing and personalizing a templates website.
This helps you sell more by looking more professional
and credible. Super system once you have good contact
data, so we also give you the options to have access
to the contact records of our "Registrant",
that contains over 16,000 plus Actuaries and Actuary
Resources. For more detailed information read the product
guide and Service Level descriptions.
| Q.
What kind of support and customer service can I
expect to receive? |
|
A.
GAR is a customer driven company, not technology driven.
We are prepared to do whatever it takes to ensure that
our customers achieve maximum success from our services.
We treat each customer as a partner and will spend the
required time necessary, to achieve this. We not only
offer support for our products, but if there is anything
else we can help with you can contact our Customer Service
Department at 1 888 452 7153 Ph.| Fx.| Vm., 7am-5pm,
PST, M-F for answers to any of your questions. If you
have a concern about our service
or a suggestion for improvement, we will make your
request a priority. Our platform provider also has full
redundancy and disaster recovery. If you have a problem
with the GAR Service, we will be here to help solve
that problem.
| Q.
I need a toll-free number. How does your phone system
work? |
|
A.
You get a toll-free number that is your and yours only;
no extensions or PIN numbers. It allows you to create
recordings for callers to listen to when they dial your
number. This gives you the power of 24-hour information-on-demand
and the ability to disseminate information about your
products and/or services no matter where you are or
what you're doing. When someone calls your toll-free
number they are able to access the different audio recordings
you've made available to them. If you choose to, you
can give your callers the option to connect with you
live, at up to 3 different phone numbers that you program
into the system. You'll never miss an important call
again! Your callers can also request fax-on-demand documents.
And, of course, they can leave you a message at any
time. Voice-mail messages are retrieved online or over
the phone and your toll-free number also acts as a fax
number (inbound and outbound). Your voice, fax, and
e-mail messages are all located in one location accessible
from any Internet connection in the world.
| Q.
How much does the system cost? |
|
A.
Pricing ranges between $39.95, $69.95and $99.95 per
month and 6.9 cents per minute for toll-free number
usage. To view the pricing and their relationship to
the different Service Levels,
| Q..
How much is the phone usage? |
|
A.
6.9 cents per minute, billed in six second increments
with an 18 second minimum. Usage is charged whenever
the toll-free number is in use (e.g. inbound and outbound
calls, inbound and outbound faxing, follow-me calls,
etc.). However, Earnware does not charge extra for the
outbound legs of your follow-me calls; all other companies
do charge you for this usage.
| Q.
What are the typical setup costs for a small company?
|
|
A.
One-time implementation costs are based on the number
of users, customization and training requirements, and
additional services needed to ensure a successful deployment
for your company. A new user can be activated within
minutes and, with adequate skills, can often configure
their Office Suite with minimal reference to setup manuals,
help guides, and training. It is always recommended
that you consult for implementation assistance, as successful
deployment begins with a thorough assessment of the
overall business objectives and needs. Without this
initial assessment, results will be mixed. Your consultant
will conduct an initial "Needs Analysis" for your company
to gain a clear picture of how to improve existing processes.
Only after the objectives have been clearly defined
can the technology be used effectively to deliver the
desired result. Deploying our Office Suites is usually
far less expensive than hiring developers and IT staff
to install and manage internal software and hardware.
To get the equivalent, companies would have to spend
millions of dollars in technology and integration costs.
We take each case separately because we highly customize
our solutions to meet the specific needs of our customers.
Other differentiating factors include: Built-in voice,
fax, and e-mail messaging Faster deployment (10 - 45
days with training) Lower cost of ownership (Comparable
solutions require multiple vendors to deliver and usually
cost 3-10 times more than an integrated central solution)
Customizable and brandable user interface faster acceptance
from the field and staff due to simple & familiar operation
More flexible and open architecture with competent technical
support
| Q.
What are the typical setup costs for a large
company? |
|
A.
One-time implementation costs are based on the number
of users, customization and training requirements, and
additional services needed to ensure a successful deployment
for your company. A new user can be activated within
minutes and, with adequate skills, can often configure
their Office Suite with minimal reference to setup manuals,
help guides, and training. It is always recommended
that you consult for implementation assistance, as successful
deployment begins with a thorough assessment of the
overall business objectives and needs. Without this
initial assessment, results will be mixed. Your consultant
will conduct an initial "Needs Analysis" for your company
to gain a clear picture of how to improve existing processes.
Only after the objectives have been clearly defined
can the technology be used effectively to deliver the
desired result. Deploying our Office Suite is usually
far less expensive than hiring developers and IT staff
to install and manage internal software and hardware.
To get the equivalent, companies would have to spend
millions of dollars in technology and integration costs.
We take each case separately because we highly customize
our solutions to meet the specific needs of our customers.
Other differentiating factors include: Built-in voice,
fax, and e-mail messaging Faster deployment (10 - 45
days with training) Lower cost of ownership (Comparable
solutions require multiple vendors to deliver and usually
cost 3-10 times more than an integrated Earnware solution)
Customizable and brandable user interface faster acceptance
from the field and staff due to simple & familiar operation
more flexible and open architecture with competent technical
support.
| Q.
How long does it take to setup? |
|
A.
New accounts are usually activated within 24 hours.
Once your application is processed you will receive
an e-mail confirmation with your new toll-free number,
e-mail address, log-in information, and user guides.
| Q.
Who will help me get setup? |
|
A.
You can contact our Customer Service Department anytime
at customersupport@globalactuariesregistry.com,
or call us at 1 888 452 7153, 7am-5pm, PST, M-F.
| Q.
Is special training required to use the GAR Service
Center? |
|
A.
No special training is required to start using the service,
however it certainly can help you use features you maybe
unfamiliar with, getting more value out of the Service.
You have easy access right in you Office Suite to; set
up, and End User instruction manuals along with the
indexed help menu to quickly find answers. But we can
provide training, especially if there are multiple service
center integration's.
| Q.
How much time does it take to learn how to use
the Office Suite? |
|
A.
Depending on your skill level, it's not uncommon for
new users to develop an intuitive understanding and
begin using the Business Center in less than an hour.
It will, of course, take repetitious use of the system
before every aspect of it is second nature to you.
| Q.
How do I ensure a successful implementation?
|
|
A.
If you have unique business needs it is recommended
that you consult with a GAR consultant to assist in
customizing and deploying your Business Service Center
solution.
A.
Yes. The Office Suite is a month-to-month service; there
are no long-term contracts.
| Q.
Do you offer web design services? |
|
A.
Yes, we do offer custom programming and creative
services through the Partner network. Presented with
a specification document or RFP (Request for Proposal),
Creative Services can custom design and replicate your
website for groups of any size. Design services include
logos, page layout, forms, flash presentations and all
visual elements of your Internet presence. All websites
are integrated with your Office Suite and projects are
managed through a designated Certified Partner or one
of GAR's consultants. Prices vary on the nature of the
project and are determined on a case-to-case basis.
| Q.
Other than a web browser, what hardware or software
is required to run the Virtual Office Suite? |
|
A.
No additional hardware or software is needed other than
a computer with a connection to the Internet and the
latest version of Microsoft Internet Explorer (128 bit
encryption). Although not required, performance is greatly
enhanced on computers using at least a cable or DSL
connection, a Pentium III processor, and 128MB RAM.
| Q.
Won't the GAR System become obsolete, just like
any other system? |
|
A.
The GAR System is cutting edge today, and will be maintained
as cutting edge tomorrow by our dedicated partners and
their team of engineers that are constantly working
to bring the latest and best technology to the fore.
The GAR Service makes its improvements from within the
system and not through its users. Because of this, there
will be no upgrades or network issues for you to combat.
A.
We provide unsurpassed security, including physical
security, data encryption, application security, perimeter
defense, and user authentication.
| Q.
What if I have more than one business, or want
to grow as an industry? |
|
A.
We expand with you to whatever level you need. The service
can support hundreds of thousands of users with millisecond
execution, so you can add all the users you need with
no impact on performance. The GAR Office Suite works
great for an individual, a single company, or multi-companies
in multiple locations. It does not matter where your
location is or how many offices that your company has.
GAR gives true mobility to everyone with Access, Anytime,
Anywhere under strict user shared access levels, so
whether you need real time up to date information out
in the field or need to work from home, it's no problem.
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